Lieke Melssen Lieke Melssen
International Marketeer
4 May 2016

That the healthcare sector has long since been facing substantial cutbacks has not escaped anybody. Healthcare has to be cheaper, more efficient and more effective. Goals that are often in direct opposition of each other. How has this been addressed in your organisation?

By investing wisely, even in times of cutbacks, saving time and money can be an attractive consequence. The purpose of healthcare employees is, above all, to provide proper care, attention and commitment to his or her patients and clients. The time one gets to spent per person is frequently too short to realise this goal in its entirety.

Being different

Decisions concerning healthcare insurance and government can have a solid impact on healthcare. This more or less forces healthcare organisations to think differently and creatively search for solutions. And there are numerous aspects in healthcare that can (and should!) benefit from a closer look. How can waiting times be reduced? Can we retrain personnel, so that they can also be used in other areas? Which equipment ensures that the necessary work can be automated, allowing for greater efficiency to be achieved? These are all issues that the management of healthcare organisations face daily.

Information Management

One of the areas where much can be gained is the proper organisation of information flows. All information, such as medical files that are created per outpatient clinic, but also employees’ personnel files and the administrative details of all processes. A mountain of information! Reality shows that large quantities of paper are still lying around in healthcare. And it is exactly there that you can earn a lot of profit! Through the digitalisation of current information, that people consult regularly, you save a lot on time spent searching and space. Missing information, or information that is on the desk of another specialist; this is now in the past. With the push of a button the right file appears in your current information system.

Additionally, you can physically store the less current information externally and request it only when needed. It has been found that a large percentage of less current information will never be requested. Digitalisation is, in this case, not recommended from a cost perspective. However, these physical files that are stored externally have to be able to be requested and made accessible within no time at all. The information should also be ‘on time’ in case of emergency.

Saving

Think of the space that is saved. In healthcare organisations we are talking about a substantial number of files. Employees can be used more effectively and space can be divided ‘commercially.’ And yes, this costs money. Digitalisation and external archiving requires an investment. Still, one has to realise what the long-term saving is. Investing in order to save. The space that is now solely used as a disorganised archive costs money, employees wasting a lot of time searching for information cost money and incomplete information also costs money.

These days organisations in the healthcare sector have to stand out. Because can anyone afford for sensitive information to end up on the streets? No! Thus safety is also an important issue. How is this addressed in your organisation? It is a fact that we all, in the healthcare sector but certainly also in the corporate world, have to do more with less. So be innovative and make sure that you can distinctively deliver by optimising inefficient processes at the back. This way employees can realise the above-mentioned goal. Providing high-quality care, with the level of attention that is needed.

Gemeente Venray Maasziekenhuis Pantein Reade GGD Twente

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