User-friendly digital solution in the revalidation industry

Medical files available at all times and all places, secretaries no longer wasting time searching, doctors that can conveniently work with digitised paper files; working digitally is a requirement for the Electronic Patient File (EPD). Reade is satisfied with partner I-FourC, who has expertly guided the transition to digital files, and the software, which allows users to work with digital files the same way as paper files.

Silvia Pintabona, Programme Manager EPD at Reade in Amsterdam, explains: “In order to go along with all outside developments and because we have multiple branches, digitisation was a first, important step. The 2500 current physical files at the Overtoom branch were immediately digitised by I-FourC. The 5200 files from 2008 until early 2011 are stored in I-FourC’s heavily secured archive depot in Reuver. These files can quickly become available through Scanning On Demand. The Jan van Breemen Street location holds over 15.000 current paper files.

Trends and developments

There is a lot of movement within the revalidation sector and drastic measures are implemented or enforced. The funding system was changed in 2012 and the insurers’ risks are being increased even further. Centres will have to continue to work on quality and efficiency of care, tested by the HKZ-certification (Harmonisation Quality assessment in the Healthcare sector) and the VMS Safety programme. Performance funding, market forces, budget cuts, competitors and transparency are pushed in the healthcare sector. Increasing labour shortage and continuous cutbacks pressure ask for a creative solution. E-Health is a relatively low-threshold and user-friendly option for better, more accessible and affordable healthcare. It allows healthcare centres to increase customer value and at the same time eliminate personnel pressure. Products and services can be co-created with the patient. Reade wants to actively respond to collaboration within the transmural chains.

EPD

Silvia Pintabona explains: “We have started the implantation of an EPD. With the EPD, all information about and surrounding the client and its treatment are captured in an unambiguous manner. The information is made always available in a timely, correct and complete manner. An EPD improves the quality and efficiency of the information exchange between clients and professionals, between professionals themselves and with other healthcare professionals outside of the revalidation institution. The physical medical information has not yet been digitised for all Reade locations. If we do not digitise, we have to consult both the EPD as the physical file during each point of contact. This is inefficient and can lead to a prolongation of the contact time.

Objectives EPD

With the EPD for revalidation and rheumatology, Reade realises several strategically important objectives:

  • Fully digital client files;
  • Optimal accessibility and transparency of data;
  • Efficient entry and re-use of data;
  • Reduction of errors, improved continuity and transferring data;
  • Lowered risks in revalidation care and treatment;
  • Connected to national developments and complying with national IT standards.

The digital accessibility of the physical medial fiels is crucial in realising these goals,” concludes Silvia Pintabona. “Without the client data from these archives, the EPD will not be complete.”

Collaboration with I-FourC

Silvia Pintabona is very pleased with how the process has gone and about the open collaboration with I-FourC. “Availability and speed of action are very good. The quality of the scanned file is great. Questions were quickly answered via e-mail. Clear communication, professional support, availability, flexibility and expertise are a big help during these types of intensive transitions. We did have a need for more guidance though. It has been an interesting teaching moment for us all.

Reade, the centre for revalidation and rheumatology, originates from the merger between Revalidation centre Amsterdam and the Jan van Breemen Institute.

Gemeente Venray Maasziekenhuis Pantein Reade GGD Twente

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